When will Comcast get it right?2011-Apr-01
Okay, so here's the situation.
We've got both Comcast Business and Comcast Residential service here at our home.
We're one month shy of two years into a three year Comcast Business account for internet services.
We're one month shy of two years for Comcast telephone and television. Our two year Comcast telephone contract is up next month (thank GOD. It's extremely overpriced!)
Every 4-6 months, we get calls from Comcast's Business team, asking us to switch our phone and TV services over them. Each time, I give them the phone number for our residential side and ask them to pull up that account. Each time they apologize profusely and say they'll put a note on our account to indicate that we've got all services with Comcast.
How hard would it be for Comcast's left hand (Business) to take a few minutes to see what the right hand (Residential) is doing? We had some confusion in the past when we had both accounts listed under the same phone number, so we switched the contact number for the business side over to my cell phone and left the residential side on our house number.
I've worked at multiple companies where residential customers peacefully coexisted with business customers, and had absolutely no issues with clearly delineating the differences between the two. Why is it that Comcast can't do the same?
Come on, guys... get your stuff together. This is getting old... fast.
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